Joomla Install

I order this vquiz and downloaded the product. I then use Joomla so I can drag and drop the file. I keep getting the errors - Warning
JInstaller: :Install: Can't find XML setup file.
×
Error
Unable to find install package

Why is this? Why is the product not ready out of the box?

Hi Jay,
Thanks for contacting us!

Please first extract the zip file of vQuiz package and then install it one by one, please let us know in case of any query.

Please feel free to revert back in case of any query.

Best Regards

Not all of us are technically savvy. Why do you not have an installation guide? You say download each file. Where am I supposed to download to? Do I download in a separate file by itself? May seem like a stupid question to you, but we're not all experts.

Hi Jay,
We apologies for inconvenience!

We are here to help you, please assist us in case of any other query or suggestion.

Please feel free to revert back in case of any query.

Thanks & Regards

Seriously? I wait days for a response and that is what I get?

I need to know how to upload your files. To which directory, etc. Very sad you can't do a install guide. Even worse it takes so long to get a response.

PLEASE provide some customer service and give detailed instructions. Purchased 4 days ago and haven't received a remotely helpful answer.