trivia message is not shown in certificate

Hello,
I have made trivia quiz but trivia message is not shown in certificate. check the attached image.
I have prepared a message according to score. but it is not shown in certificate.

I sent email with url and login credentials.

Best regards

Hello,
We have received your Email, will revert back to that only. Please do not post same message in multiple places, It would delay the response process.

Hello,
I didn't get any reply neither in email nor here !

Hello,
We have made the required changes in the script on your server. But these changes aren't reflecting. Please check at your end.