product online configuration not working

John Smiroldo
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18 May 2020 19:51 #7354 by John Smiroldo

Replied by John Smiroldo on topic product online configuration not working

Thanks, I'm able to find the configuration without any problems. I'm trying to figure out how you rendered the preview in the back-end. You posted the attached image showing this and I'm puzzled by how this was achieved.

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Daniel
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17 May 2020 06:14 #7348 by Daniel

Replied by Daniel on topic product online configuration not working

At backend in product details, you will find it under 'Custom Fields' tab. Please find the attachment.

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John Smiroldo
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16 May 2020 10:15 #7343 by John Smiroldo

Replied by John Smiroldo on topic product online configuration not working

How did you open a preview of the product's vdesigner layout in the back-end? I cannot find it anywhere.

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Daniel
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11 Feb 2019 12:51 #6724 by Daniel

Replied by Daniel on topic product online configuration not working

Hello,
The screenshot I attached in my previous message in from backend not frontend. If you still find the issues, please share your backend & frontend login credentials via Contact us form, We'll look into it.

Thanks
Daniel

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Kai Bohnen
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07 Feb 2019 06:50 #6723 by Kai Bohnen

Replied by Kai Bohnen on topic product online configuration not working

the problem seems to appear only with the mug canvas. if i take another one like shirt/bag/hoodie the configurator works as it should work

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Kai Bohnen
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07 Feb 2019 06:42 #6722 by Kai Bohnen

Replied by Kai Bohnen on topic product online configuration not working

I see, but this is frontend, not as you told me the backend. But still there is the problem, that i can´t delete the "good mornin" text by clicking on the trash bin. I have to remove it with the text-tool, that is not customer friendly and also, if i insert a clipart from the gallery it appears in the top left area of the canvas and is not drag- and dropable.

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Daniel
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07 Feb 2019 05:29 #6721 by Daniel

Replied by Daniel on topic product online configuration not working

Please check attached.

Thanks
Daniel

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Kai Bohnen
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06 Feb 2019 13:25 #6720 by Kai Bohnen

Replied by Kai Bohnen on topic product online configuration not working

here?

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Daniel
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06 Feb 2019 13:11 #6719 by Daniel

Replied by Daniel on topic product online configuration not working

Hi,
There is an option in backend to lock/unlock different layers. Please check if It's locked.

Thanks
Daniel

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Kai Bohnen
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06 Feb 2019 11:43 #6718 by Kai Bohnen

product online configuration not working was created by Kai Bohnen

i have tested the vdesigner with a product (mug)
Problem is: After loading the "design online" canvas it is not possible to delete the example text.
Also i can´t fill in a pic from gallery and drag and drop it to the product. it is only screened in the upper left corner of the canvas.

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