Position of the drawing board
- Crystina Page
- Offline
- New Member
-
12 Mar 2021 03:11 #7447
by Crystina Page
Replied by Crystina Page on topic design canvas off the grid
I am having this issue as well with a new installation.
Please Log in to join the conversation.
- Daniel
- Offline
- Administrator
-
05 Feb 2019 15:10 #6717
by Daniel
Thanks
Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
I apologize for the inconvenience. We have received your credentials, Will get back to you once the issue is resolved.
PS: Please do not post the same message in multiple places, it would delay the response process.
I apologize for the inconvenience. We have received your credentials, Will get back to you once the issue is resolved.
PS: Please do not post the same message in multiple places, it would delay the response process.
Thanks
Daniel
Please Log in to join the conversation.
- Martin Muders
- Offline
- New Member
-
Less
More
- Posts: 1
04 Feb 2019 18:32 #6714
by Martin Muders
Replied by Martin Muders on topic Position of the drawing board
- Daniel
- Offline
- Administrator
-
30 Oct 2018 13:30 #6489
by Daniel
Thanks
Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
Can you please check again as we couldn't find any issue on the mobile device.
Can you please check again as we couldn't find any issue on the mobile device.
Thanks
Daniel
Please Log in to join the conversation.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
26 Oct 2018 07:03 #6484
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Thank you so very much for all your- the desktop view is working perfectly!! When I was testing this on mobile, I did find one more issue. The apparel images in the t-shirt designer and hat designer are not rendering on mobile. The few time when they do, the user is unable to choose a design or add/edit text on either of those items. All the other products are working perfectly.
Please Log in to join the conversation.
- Daniel
- Offline
- Administrator
-
26 Oct 2018 06:56 #6483
by Daniel
Thanks
Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
It has been corrected, Please check it now...
It has been corrected, Please check it now...
Thanks
Daniel
Please Log in to join the conversation.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
26 Oct 2018 06:20 #6482
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
I greatly appreciate you time, patience and assistance. The app is working - thank you so much. The only issue I have is the floating radial buttons
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
26 Oct 2018 06:16 #6481
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Thank you so much for you patience and assistance. The app is working. The only issue is the floating radial buttons
Please Log in to join the conversation.
- Daniel
- Offline
- Administrator
-
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
24 Oct 2018 16:30 #6477
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
I discovered a layering issue. When choosing some artwork, It positioned it almost out of frame view and there is no way to drag it back to center. In the layering tool, it recognizes that the layer is there - but you cannot edit, resize, etc.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
24 Oct 2018 15:24 #6476
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Thank you so much for your prompt response and your patience in assisting me with this. It appears to be partially fixed. I cleared out the cache of the server, Joomla and my browsers and it occupies the right portion div and the background behind the drawing board continues to expand past the page length. The previous solution did a lightbox effect over the entire area of the browser window. Everything else, add to cart and the rest of the experience seems to be working great. I am not having the issues I previously had the last ticket I submitted with the add to cart function. The only other issue I am having is the files created are not saving the rulers in them - is there a setting or something I can do to fix that on my own? Lastly is there a way to make the rulers from metric into English?
- Daniel
- Offline
- Administrator
-
24 Oct 2018 13:13 #6475
by Daniel
Thanks
Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
It has been corrected and an email has also been sent to you, Please check...
It has been corrected and an email has also been sent to you, Please check...
Thanks
Daniel
Please Log in to join the conversation.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
24 Oct 2018 06:53 #6473
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
My apologies for reaching out again. I had to reinstall my site from the back up and the assistance you provided me over a week ago, was erased. The drawing board is back to not rendering correctly. Would it be possible to share which files were fixed and what was applied?
The credentials I sent before have not changed.
The credentials I sent before have not changed.
Please Log in to join the conversation.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
24 Oct 2018 06:51 #6472
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
My apologies for reaching out again. I had to reinstall my site from the back up and the assistance you provided me over a week ago, was erased. The drawing board is back to not rendering correctly. Would it be possible to share which files were fixed and what was applied?
- Daniel
- Offline
- Administrator
-
11 Oct 2018 06:05 #6430
by Daniel
Thanks
Daniel
Replied by Daniel on topic vdesigner drawing board is not rendering correctly also add to cart not working
Please check Contact us page
www.wdmtech.com/contact-us
Thanks
Daniel
Please Log in to join the conversation.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
10 Oct 2018 16:06 #6429
by Michael Weaver
Replied by Michael Weaver on topic vdesigner drawing board is not rendering correctly also add to cart not working
what email do I send that to
Please Log in to join the conversation.
- Daniel
- Offline
- Administrator
-
09 Oct 2018 06:04 #6421
by Daniel
Thanks
Daniel
Replied by Daniel on topic vdesigner drawing board is not rendering correctly also add to cart not working
Hello,
Please share your backend & FTP login credentials via Contact us form, We'll look into it.
Please share your backend & FTP login credentials via Contact us form, We'll look into it.
Thanks
Daniel
Please Log in to join the conversation.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
09 Oct 2018 04:00 #6419
by Michael Weaver
Replied by Michael Weaver on topic vdesigner drawing board is not rendering correctly also add to cart not working
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
08 Oct 2018 14:36 #6417
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Also during the test, after the pdf was created.... I could not add image to cart. add to cart works with everuthing else but where I added this plugin
Please Log in to join the conversation.
- Michael Weaver
- Offline
- New Member
-
Less
More
- Posts: 13
08 Oct 2018 14:06 #6416
by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Copyright © 2025 WDMtech | All Rights Reserved