Position of the drawing board

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12 Mar 2021 03:11 #7447 by Crystina Page
Replied by Crystina Page on topic design canvas off the grid
I am having this issue as well with a new installation.

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05 Feb 2019 15:10 #6717 by Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
I apologize for the inconvenience. We have received your credentials, Will get back to you once the issue is resolved.

PS: Please do not post the same message in multiple places, it would delay the response process.

Thanks
Daniel

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04 Feb 2019 18:32 #6714 by Martin Muders
Replied by Martin Muders on topic Position of the drawing board
Unfortunately i have the same issue with the position of the drawing board. i want to display it as in the demo as a complete overlay on the website. attached you'll find some screenshots of the current layout.

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30 Oct 2018 13:30 #6489 by Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
Can you please check again as we couldn't find any issue on the mobile device.

Thanks
Daniel

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26 Oct 2018 07:03 #6484 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Thank you so very much for all your- the desktop view is working perfectly!! When I was testing this on mobile, I did find one more issue. The apparel images in the t-shirt designer and hat designer are not rendering on mobile. The few time when they do, the user is unable to choose a design or add/edit text on either of those items. All the other products are working perfectly.

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26 Oct 2018 06:56 #6483 by Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
It has been corrected, Please check it now...

Thanks
Daniel

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26 Oct 2018 06:20 #6482 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
I greatly appreciate you time, patience and assistance. The app is working - thank you so much. The only issue I have is the floating radial buttons

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26 Oct 2018 06:16 #6481 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Thank you so much for you patience and assistance. The app is working. The only issue is the floating radial buttons

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25 Oct 2018 12:40 #6480 by Daniel
Replied by Daniel on topic Position of the drawing board
Please check now...

Thanks
Daniel

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24 Oct 2018 16:30 #6477 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
I discovered a layering issue. When choosing some artwork, It positioned it almost out of frame view and there is no way to drag it back to center. In the layering tool, it recognizes that the layer is there - but you cannot edit, resize, etc.

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24 Oct 2018 15:24 #6476 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Thank you so much for your prompt response and your patience in assisting me with this. It appears to be partially fixed. I cleared out the cache of the server, Joomla and my browsers and it occupies the right portion div and the background behind the drawing board continues to expand past the page length. The previous solution did a lightbox effect over the entire area of the browser window. Everything else, add to cart and the rest of the experience seems to be working great. I am not having the issues I previously had the last ticket I submitted with the add to cart function. The only other issue I am having is the files created are not saving the rulers in them - is there a setting or something I can do to fix that on my own? Lastly is there a way to make the rulers from metric into English?

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24 Oct 2018 13:13 #6475 by Daniel
Replied by Daniel on topic Position of the drawing board
Hello,
It has been corrected and an email has also been sent to you, Please check...

Thanks
Daniel

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24 Oct 2018 06:53 #6473 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
My apologies for reaching out again. I had to reinstall my site from the back up and the assistance you provided me over a week ago, was erased. The drawing board is back to not rendering correctly. Would it be possible to share which files were fixed and what was applied?

The credentials I sent before have not changed.

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24 Oct 2018 06:51 #6472 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
My apologies for reaching out again. I had to reinstall my site from the back up and the assistance you provided me over a week ago, was erased. The drawing board is back to not rendering correctly. Would it be possible to share which files were fixed and what was applied?

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11 Oct 2018 06:05 #6430 by Daniel
Please check Contact us page www.wdmtech.com/contact-us

Thanks
Daniel

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10 Oct 2018 16:06 #6429 by Michael Weaver
what email do I send that to

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09 Oct 2018 06:04 #6421 by Daniel
Hello,
Please share your backend & FTP login credentials via Contact us form, We'll look into it.

Thanks
Daniel

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09 Oct 2018 04:00 #6419 by Michael Weaver
The drawing board is not rendering correctly. I tried to look for a solution on my own but when I read through the messages - I saw where it resolved, but I did not see what the solution was.... also the add to cart button does not work as log as the vdesigner costume filed is present.

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08 Oct 2018 14:36 #6417 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
Also during the test, after the pdf was created.... I could not add image to cart. add to cart works with everuthing else but where I added this plugin

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08 Oct 2018 14:06 #6416 by Michael Weaver
Replied by Michael Weaver on topic Position of the drawing board
I am having the same issue, but when I read through the messages I did not see what the solution was....

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