IMPORT NOT WORKING

cannot successfully import categories without an error being generated.
have imported articles successfully per the component but when checking the database there is nothing there

Hello,
Please share your FTP & Backend login credentials via Contact us form, We'll look into it.

sent

I am still waiting for an update here or via email. The same error is still presenting itself. I sent you login details and the error itself. The log file shows you the errors I'm receiving. I need to get this resolved ASAP or I will have no choice but to request a refund.

An email has already been sent to you a few hours back, Please check or find it below:

"We have made a few changes in profile settings now, it should work. Please try now."

I did not receive an email from you.
I did just try to import categories again and the same error displays.

It still does not work.