Subscribe Check Fails - Cannot activate purchased vData component

Daniel
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19 Nov 2018 16:46 #6525 by Daniel

Replied by Daniel on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello,
Please try verifying now.

Thanks
Daniel

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Maurizio
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19 Nov 2018 08:53 #6522 by Maurizio

Replied by Maurizio on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello Daniel,
I didn't received the credential request in my mailbox.
I just got the post-notification email and I sent the login information as a reply.

BR
Maurizio

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Daniel
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19 Nov 2018 08:18 #6521 by Daniel

Replied by Daniel on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello,
We have received an Email with the video, Have already reverted back asking for the login credentials....

Thanks
Daniel

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Maurizio
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19 Nov 2018 07:54 - 19 Nov 2018 08:09 #6520 by Maurizio

Replied by Maurizio on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello,
I wrote an email to ***** and I hope this will help me start using vData extension.
Thanks
Maurizio

Last edit: 19 Nov 2018 08:09 by Daniel.

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Maurizio
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17 Nov 2018 14:17 #6519 by Maurizio

Replied by Maurizio on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello, I have no blocked countries but I can create one user account to let you enter the backend.
Please note that is a test environment, so I need to replicate the procedure on the working one.
Where should I send the access informations?
BR
Maurizio

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Daniel
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17 Nov 2018 12:47 #6517 by Daniel

Replied by Daniel on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello,
Definitely, it should work without sharing the credentials. The verification process is not working, there might be several reasons for this. The curl is not enabled on your server, Or the connection to an external server in any particular country is blocked etc. In these cases, we need to check what caused the problem so that we can resolve the issue...

Thanks
Daniel

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Maurizio
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17 Nov 2018 12:00 #6516 by Maurizio

Replied by Maurizio on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello Daniel,
I think that the component purchased should start working without sending around ftp and backend credential.
Don't you think the same?
I purchased that component in order to ease the VM products handling. If that component not even starts working because of a user-check mismatch, you have to solve this issue, rather than ask for backend credentials.
I wait for your kind resolution
BR
Maurizio

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Daniel
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17 Nov 2018 11:29 #6515 by Daniel

Replied by Daniel on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello,
Replied to your email, Please check and revert back with the required information.

Thanks
Daniel

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Maurizio
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17 Nov 2018 10:53 #6514 by Maurizio

Replied by Maurizio on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello, I have the same problem.
Can you please give me one solution?

It seems that this is a common problem...

Thanks in advance end best regards
Maurizio

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Daniel
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16 Nov 2018 06:56 #6513 by Daniel

Replied by Daniel on topic Subscribe Check Fails - Cannot activate purchased vData component

Yes, got your email and the issue is corrected...

Thanks
Daniel

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BW-Media GmbH Weber Michael
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15 Nov 2018 14:28 #6512 by BW-Media GmbH Weber Michael

Replied by BW-Media GmbH Weber Michael on topic Subscribe Check Fails - Cannot activate purchased vData component

you got mail

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Daniel
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15 Nov 2018 13:40 #6511 by Daniel

Replied by Daniel on topic Subscribe Check Fails - Cannot activate purchased vData component

Hello,
Please share your backend & FTP login credentials via Contact us form, We'll look into it.

Thanks
Daniel

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BW-Media GmbH Weber Michael
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15 Nov 2018 13:07 #6510 by BW-Media GmbH Weber Michael

Replied by BW-Media GmbH Weber Michael on topic Subscribe Check Fails - Cannot activate purchased vData component

Same here for HexSys Virtuemart Product Attachment Plugin - Standard

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Luiz Tavares
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14 Nov 2018 20:28 #6509 by Luiz Tavares

Subscribe Check Fails - Cannot activate purchased vData component was created by Luiz Tavares

Hello,

I have recently purchased the component vData and I have downloaded and installed it in my joomla setup, but am I unable to validate the component because in the step 'Subscription Check' the login fails and I get the following error message 'You do not have a subscription. Please click on Redirect to subscribe now.'

I have an active subscription under the account I am using to post this message, I have added additional information of my purchase below:

This message contains confidential information

I do not understand why my subscription is not validated!! I need a solution for this problem ASAP!!!

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