Why is no-one responding to me re my vChart problem?

Hello,
We have received your Email and looking into the possibilities why it got deactivated. Will update you as soon as the issue is resolved. We might ask you for the login credentials if required. Please allow us some time.

I'm having exactly the same problem Howard, vchart suddenly stopped working for me out of the blue and although I've had brief email contact from the guys at WDMtech they cannot offer a solution other than "let us log in" which I'm understandably reluctant to do. I can understand having a system of verfying that a new install of the extension is using a valid licence, but there's absolutely no reason for it to stop working randomly once that six months paid support has expired.

Hello,
A reply has been sent to your Email, Please check and respond to the Email.

I believe I am fully paid-up, why are you not providing me any support?

Hi, as per my email of 12-Sept, are you able to tell my why my vChart module has suddenly stopped working properly? Details with images are in my email. I know you have been looking at it, but no-one is responding to me. I did get one short email saying it had been fixed, but it was actually 10x worse. Thankfully you had backed-up my website and were able to restore the previous settings, but vChart is still not working. Can I expect a response from you at some point? Thanks