hexdata - joomla 2.5 - not working

I was able to successfully install this product however it is not working.
when I try to import or export nothing happens.

how can wdm tech support team help me with this? I have a project that needs to go out asap and it depending on your product. please advise.

Hello,
Please follow Hexdata documentation and i think you are doing some mistake during profile creation. Share your backend access here support@wdmtech.com

Thanks,
MAK